Frequently Asked Questions

This is a short list of our most frequently asked questions. For more information about or if you need support, contact us.

Are you accepting new patients?

Yes. We have 8 medical providers seeing patients at our clinic. We ask our new patients to come in 20 minutes prior to their scheduled appointment time to fill out new patient history and insurance information. We are always accepting new patients, call our clinic to check for appointment availability as it varies from month to month.

To make your first visit to our office more smooth and efficient, we ask that you give us a little more information about you or your child and complete the new patient forms below before your scheduled appointment. You can download and print the forms, fill them out and bring them to your first appointment.

Can I fill out my paperwork beforehand?

Sure! Get your forms here: New Patient Forms
(The above patient forms are in an Adobe PDF format for easier printing. You must have the Adobe Acrobat viewer installed on your machine to view the documents. To install the Acrobat Reader, go to the Adobe Acrobat download page and follow the on-screen instructions.)

Can I come without an appointment?

Yes. We may be able to accommodate you on a walk-in basis, keep in mind that you may have a longer wait time or may be referred to the Acute Care Clinic.

Patients are encouraged to make appointments for medical services. Having an appointment enables us to have your medical chart available at the time of your visit, allows the clinician to review clinical laboratory information prior to your visit, and gives the staff an opportunity to properly schedule your visit.

Walk-in patients will be seen, but they may experience longer waits since patients with appointments will be seen first unless a walk-in patient is experiencing a medical emergency.

Arriving at least one-half hour prior to your scheduled appointment time is encouraged so that your medical and financial information may be updated. If you have a medical emergency, you are encouraged to call the center in advance to alert the staff of your medical needs.

Every effort will be made to see patients with appointments within 15 to 30 minutes of the appointment time. However, medical emergencies, difficult medical cases, and complicated medical procedures can cause delays.

Are you an emergency or urgent care clinic?

No. We are a primary healthcare provider (a doctor’s office). If this is an emergency, please call 911 or go to the nearest emergency room. Bandera Family Medical Group does have an acute care clinic that diagnoses and treats short-term, non-life threatening injuries and illnesses at affordable prices that are substantially below those of hospital emergency departments and freestanding emergency rooms. Our Acute Care Clinic is open 7 days a week and provides medical care for minor emergencies and illnesses that can’t wait for a regular doctor’s appointment. For more information call 210-695-8979. No appointment necessary!

What do I need to bring to my first appointment?

  • Please bring your photo ID with your name on it.
  • Medical insurance information, if you have any (See list of the insurances we accept)
  • List of your medications

How long do prior authorizations for referrals or medications take?

It takes about 3 to 5 business days to receive an approval, but varies depending on the type of insurance.

How does the referral process work?

Bandera Family Medical Group has a dedicated team of staff members that process the referrals that are ordered by your provider. The team submits and tracks your referral as quickly as possible. To ensure an expedited referral process, please share your updated insurance information during your medical appointments.

What can I do if my prescriptions or refills haven’t been sent to the pharmacy?

Call your pharmacy and ask to have an electronic request sent to us. At the end of your appointment, you can also ask for a paper prescription to take to your pharmacy.